Duracell claims it stands by its warranty and will send a coupon for a replacement of 4 pack. Submitted a warranty claim for a pack of 4 CR/DL 2016 batteries stored in side of a regular house that failed within the 10yr guarantee that Duracell claims and 2 batteries were never opened in the original sealed package.
DURACELL BATTERIES LEAKING HOW TO
Hi I’m contacting you regarding this business because I’ve had a horrible experience with these batteries one blew up in my ******** *** tv remote that I paid 189$ for and destroyed my remote it doesn’t work anymore I also bout 15 packs of the 48 count double A batteries for an upcoming month long camping trip and those batteries started to leak and curroid while still being in the package and never open with a 2030 date on them I Bought all the batteries because I found them on sale at 28$ a pack now with all these batteries curroiding I had to throw them out I don’t know how dangerous the leaking stuff can be and I have toddlers and now I’m taking a financial loss on 420$ worth of batteries and my 189$ remote I attempted to call and got a clueless rep that had no idea how to handle the situation or what to do and I was disconnected so I’m not calling again I’m attaching pictures of the batteries to this complaint and I want compensation toward all this financial loss especially to be refunded for the 15 packs of the 48 count batteries that are just randomly leaking and curroding from purchasing your unsafe batteries this is not ok In anyway 28, 2023 Created this BBB case seeking $76 check for replacement cost of ******** ******** ****** ******* Wall Clock since I do not trust Duracell to respond if I sent them the clock for repair.
12, 2023 I replied a third time to Duracell's message thread without changing the subject line, asking Duracell to respond with the status of case #******. 4, 2023 I replied a second time to the message thread without changing the subject line and asked Duracell to confirm that they have everything that they needed from me to proceed with my claim. As instructed, I "Replied" to Duracell's original message without changing the subject line.Īpr. 15, 2023 I replied to Duracell Gina's request for additional information such as the device's age, Duracell's packaging code, approximate device replacement cost, environmental conditions, storage conditions, battery supplier, etc.
I asked if Duracell will "repair or replace" the clock as guaranteed on the back of Duracell's original product packaging. and provided four photos of the leaking batteries and the corroding battery contacts in my clock. I created the case by completing Duracell's online form with all the requested information such as best before date, battery date code, installation date, etc. 14, 2023 I created online case #****** with Duracell Product Specialist Gina for leaking Duralock ****** AA batteries damaging my ******** ******** ****** ******* Wall Clock.
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